Loan Services

When refugees are admitted to the United States for resettlement, their travel is arranged under a loan program by the International Organization for Migration. Refugees sign a promissory note stating that they will repay the interest-free loans to cover the cost of airline tickets over a pre-determined period.

Lutheran Immigration and Refugee Service oversees the repayment process for the refugees we resettle. By guiding them through the repayment process, our loan counselors help refugees gain basic financial literacy and establish good credit in their new country.

IOM Travel Loan Clients

Use this page as your reference for making payments, contacting travel loan services team, and updating your contact information.

Make a payment online here


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Contact the LIRS travel loan services team:

Call toll-free, 1-866-507-9464, Monday-Friday, 9 a.m.-5 p.m. Eastern Time

Write to

Travel Loan Services
Lutheran Immigration and Refugee Service
700 Light Street
Baltimore MD 21230

Be sure to include your case number, which appears on your statement, in all correspondence, or have it available when you call.